10% improvement in quality and 70% reduction in cost in customer cross sell incentive disbursement scheme

The Client

Process Transformation using RPA


  • Increased overhead costs due to dedicated team focused on manual tracking of customer accounts to evaluate conversions for cross sold product
  • Challenge in evaluating the performance and commissions to customer care executives in cross selling products to existing customers


Automation of customer conversion tracking through RPA tool, OpenSpan


  • Bots monitors the usage of the product in the relevant application and create an incentive log for the agent
  • Manual tracking supported for all exceptions

Value Delivered

Significant overhead cost reduction

  • 10 FTE now reduced to 2 FTE
  • Improved employee satisfaction
  • Timely disbursement of incentive
case studies

See More Case Studies

Contact us

Partner with Us for Comprehensive IT Resources

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Your benefits:
What happens next?

We Schedule a call at your convenience 


We do a discovery and consulting meting 


We prepare a proposal 

Schedule a Free Consultation