Boosting Operational Efficiency by Providing a Unified View of the IT Landscape for a Leading Provider of Supplemental Insurance

About the Client

The customer, a leading provider of supplemental insurance was looking for IT solutions that gave a comprehensive view of its IT landscape (external and internal applications, critical API/KPIs) to improve resolution time of issues. AdfarTech implemented a solution that not only met the customer’s expectations but also brought in improved security and scalability with a time reduction of ~65% for issue resolution.

Business Challenge

  • No unified view of the IT landscape
  • No single pane visibility of the performance of critical API/ KPI
  • Reactive monitoring approach followed to identify issues and their potential cause
  • Team taking time in doing the triage of issues, with more of solo approach for the technological landscape
  • No visibility to round trip time across applications, both external and internal

Our Solution

  • APM deployment migration from On-premise to SaaS for better security, elasticity and scalability
  • Deployment of 2500+ agents without developer intervention for monitoring applications
  • Business workflows creation for end-to-end visibility of application performance
  • Custom technical dashboards setup for application health
  • Proactive issue identification for monitored applications
  • Provide analysis of issues reported by teams for faster resolution

Delivering Value

  • Reduced turnaround time of issue resolution by ~65%
  • APM more scalable, elastic and more secure due to SaaS model
  • Unified view of application performance state
  • End-to-end transaction monitoring in a single pane of glass
  • Integration with Active Domain/ XAML to give more security as per customer standard
  • Eliminated dependence on developer for onboarding new applications
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