Scope – Data Analytics (BW on Hana, PowerBI, Qlikview, BPC
- Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all P1 to P4 Ticket Resolution with an SLA of 2 hours for closure of P1 & P2 Incidents
- In addition support on Change management and transformation initiative to improvise the existing reports and dashboards, help in re-defining SAP reporting strategy and provide a roadmap, Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly closing activities and generate MIS Report
- Support testing during patch and version upgrades
Solution Provided
- Established steady state / Business As Usual IT operations model
- Transformation activities are in progress as below
- Reduction in no of incidences by applying permanent fixes on reoccurring incidences
- Month End Activity Automation that will result in efficiency improvement and eliminate human errors
- Code optimization has resulted in improvement in system performance
Challenges
- The key challenges faced are:
- Change management and User acceptability
- Language differences
- Extremely complex Data Models
- Latest features have not been implemented
- Too many different reporting applications have been implemented resulting in duplication of data and thereby discrepancies
