The Client
Property Tax research and report generation
Challenge
- Navigation to multiple websites & screens – Time consuming
- Meeting SLA’s on high volume days
- Managing employee attrition and training
Solution
- RPA implementation –
- Phase 1 – 30% of the volumes considered for automation
Execution
- Automated search and report generation based on pre-defined configuration
- Exception managed through manual intervention
Value Delivered
- Improved Quality & Capacity Management
- 70% Reduction in turn time with Robotics implementation
- 30% Reduction in Staff
- Shorter payback period ( ~ 6 months)
- Enhanced governance and business insight with audit trail and data analytics