Delivering 70% Reduction in Tax Research Turn Times through RPA

The Client

Property Tax research and report generation


  • Navigation to multiple websites & screens – Time consuming
  • Meeting SLA’s on high volume days
  • Managing employee attrition and training


  1. RPA implementation –
  • Phase 1 – 30% of the volumes considered for automation


  • Automated search and report generation based on pre-defined configuration
  • Exception managed through manual intervention

Value Delivered

  1. Improved Quality & Capacity Management
  • 70% Reduction in turn time with Robotics implementation
  • 30% Reduction in Staff
  • Shorter payback period ( ~ 6 months)
  • Enhanced governance and business insight with audit trail and data analytics
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