Delivering 70% Reduction in Tax Research Turn Times through RPA

The Client

Property Tax research and report generation

Challenge

• Navigation to multiple websites & screens – Time consuming
• Meeting SLA’s on high volume days
• Managing employee attrition and training

Solution

1. RPA implementation –

• Phase 1 – 30% of the volumes considered for automation

Execution

• Automated search and report generation based on pre-defined configuration
• Exception managed through manual intervention

Value Delivered

1. Improved Quality & Capacity Management

• 70% Reduction in turn time with Robotics implementation
• 30% Reduction in Staff
• Shorter payback period ( ~ 6 months)
• Enhanced governance and business insight with audit trail and data analytics