Enhanced Customer Retention Process using PEGA Decision Hub

Optimized end-to-end retention process by providing an intelligent, efficient, and future-ready platform to improve customer retention using predictive/ adaptive modeling for continuous and run campaigns to target retention-eligible customer segments

Client: One of the largest auto finance providers in the world

• Improved operational efficiency
• Reduced multiple interventions
• Omni-channel customer experience across the platforms
• 35% success rate in the retention process

Highlights: The AdfarTech Banking and Financial Services Practice

Wealth and Asset Management | Wholesale Banking | Consumer Lending | Cards and Payments | Trade Finance | Risk Management | Finance and Accounting

• Servicing over 200 Financial institutions

1. 10 of the top 15 US private banks
2. Over 100 asset managers
3. 15 wealth management firms
4. 6 broker-dealers
5. 30 pension funds

• Over 15 years of Proven Experience in Servicing Capital Markets Firms

1. Asset Under Management (AUM) supported: US$ 1.5 trillion+
2. Financial advisors supported: 6,000+
3. End customer supported: 1.5 million+

• Over 8,000 Person Years of Solution Delivery Experience

1. 45+ software products supported
2. 350+ releases per year