Integrated Grants/Incentives Management System


Reporting to the Victoria government’s Department of Environment, Water Land and Planning, the client

  • Manages water supply catchments, supplying affordable and high-quality water.
  • Provides integrated drainage and flood management services.
  • Works in partnership with customers and the community to improve the health of waterways and enhance life and livability.
  • Provides pre-development advise, planning permit, storm-water management, plan of sub-division and flood management.

Business Challenges

The end-to-end business process of grants management was disconnected, lacked transparency and provided a below par overall customer experience.

  • Lacks B2B and A2A system integration.
  • Increased and error prone reconciliation efforts.
  • Remove requirement to generate manual pay-runs.
  • Manual interventions needed to progress applications.
  • Lack of email automation
  • Compliance, regulatory, audit and security issues


  • Powered by PEGA 8.x
  • Configurable grants lifecycle
  • PCI DSS, SOC 1 & 2 and ISO 27001 security compliance
  • End-to-end system integrations
  • Spatial (GIS ESRI)
  • Finance (Technology One)
  • Work order management (IBM Maximo)
  • Document management (SharePoint)
  • Open ID integration (Azure)
  • Digital signature (DocuSign)
  • Enterprise messaging (LogicApps, BizTalk)
  • Data migration from legacy systems
  • Role based entitlement.
  • Pega based applicant portal with authentication in Azure.
  • Configurable Smart Prediction and straight through processing
  • Business intelligence dashboards and reports using PowerBI
  • Custom UX and UI adhering to WCAG 2.1 standards.

Solution Tenets

  • Dynamic case management
  • Flexibility of creating ad-hoc tasks and cases
  • Configurable multi-dimension routing such as skill, capacity
  • Reduction of manual effort
  • Ability to configure business rules.
  • Bulk processing of projects
  • Collaboration capabilities
  • Notification to applicants for case updates
  • Application details updates to all parties
  • Scalable
  • Rapid addition of new activities and Desktop assessment criteria
  • Extendable to meet future requirements for users, cases & data.
  • Security
  • Field & case level access control
  • Application security
  • Auditing & reporting
  • Dashboard Personalization
  • Audit forms on milestone completion and project completion

Benefits to Client

  • Single digitally enabled best-practice way of managing incentives.
  • Case created automatically on submission in one application which is single source of truth.
  • Creation of an integrated system that caters to all of the previous grant types now as one grant type.
  • Clear audit trial of actions, fields and inbound/outbound email communication to meet VAGO and other regulatory requirements.
  • Self-service for applicants (general public) to create and manage application.
  • Restricted access based on assigned roles for case handlers, approvers and executives.
  • Configurable components such as contract clauses, assessment criteria; Streamline process for preparing and executing funding agreements.
case studies

See More Case Studies