Integrated Grants/Incentives Management System

Background


Reporting to the Victoria government’s Department of Environment, Water Land and Planning, the client

  • Manages water supply catchments, supplying affordable and high-quality water.
  • Provides integrated drainage and flood management services.
  • Works in partnership with customers and the community to improve the health of waterways and enhance life and livability.
  • Provides pre-development advise, planning permit, storm-water management, plan of sub-division and flood management.

Business Challenges


The end-to-end business process of grants management was disconnected, lacked transparency and provided a below par overall customer experience.

  • Lacks B2B and A2A system integration.
  • Increased and error prone reconciliation efforts.
  • Remove requirement to generate manual pay-runs.
  • Manual interventions needed to progress applications.
  • Lack of email automation
  • Compliance, regulatory, audit and security issues


Solution

  • Powered by PEGA 8.x
  • Configurable grants lifecycle
  • PCI DSS, SOC 1 & 2 and ISO 27001 security compliance
  • End-to-end system integrations
  • Spatial (GIS ESRI)
  • Finance (Technology One)
  • Work order management (IBM Maximo)
  • Document management (SharePoint)
  • Open ID integration (Azure)
  • Digital signature (DocuSign)
  • Enterprise messaging (LogicApps, BizTalk)
  • Data migration from legacy systems
  • Role based entitlement.
  • Pega based applicant portal with authentication in Azure.
  • Configurable Smart Prediction and straight through processing
  • Business intelligence dashboards and reports using PowerBI
  • Custom UX and UI adhering to WCAG 2.1 standards.

Solution Tenets

  • Dynamic case management
  • Flexibility of creating ad-hoc tasks and cases
  • Configurable multi-dimension routing such as skill, capacity
  • Reduction of manual effort
  • Ability to configure business rules.
  • Bulk processing of projects
  • Collaboration capabilities
  • Notification to applicants for case updates
  • Application details updates to all parties
  • Scalable
  • Rapid addition of new activities and Desktop assessment criteria
  • Extendable to meet future requirements for users, cases & data.
  • Security
  • Field & case level access control
  • Application security
  • Auditing & reporting
  • Dashboard Personalization
  • Audit forms on milestone completion and project completion


Benefits to Client

  • Single digitally enabled best-practice way of managing incentives.
  • Case created automatically on submission in one application which is single source of truth.
  • Creation of an integrated system that caters to all of the previous grant types now as one grant type.
  • Clear audit trial of actions, fields and inbound/outbound email communication to meet VAGO and other regulatory requirements.
  • Self-service for applicants (general public) to create and manage application.
  • Restricted access based on assigned roles for case handlers, approvers and executives.
  • Configurable components such as contract clauses, assessment criteria; Streamline process for preparing and executing funding agreements.
case studies

See More Case Studies

Contact us

Partner with Us for Comprehensive IT Resources

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Your benefits:
What happens next?
1

We Schedule a call at your convenience 

2

We do a discovery and consulting meting 

3

We prepare a proposal 

Schedule a Free Consultation