Scope – Application
- Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all P1 to P4 Ticket Resolution with an SLA of 2 hours for closure of P1 & P2 Incidents
- In addition support on Change management and transformation initiative to improvise the existing Business Processes implemented in SAP system and ARIBA, Training to Existing / New Users, Guidance on New Features, Help in defining SAP System Roadmap, Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly closing activities and generate MIS Report
- Support testing during patch and version upgrades
- Compliance audit for process, licensing both internal as well as external entities
Solution Provided
- FI, CO, Material Ledger, SD, MM, PP, PM, QM, PS, PI, HCM, SF, SFDC, OTM, ARIBA, ABAP, FIORI, BI, BPC, Power-BI, GRC-AC, GRC-PC, Authorization
- Integration to SFDC, OTM, Sharepoint, Opentext
Interfaces with Banks and several external applications - DB: HANA 2.0 on HCI platform
- Solution Manager
Other details
- Solution: SAP on HANA
- SAP Users: 4500 +
- Other Details: 18 Legal Entities, 30+ Plants spread across 5 Countries, 8 product groups
- Countries Covered: Thailand, Indonesia, Srilanka, Bangladesh, Vietnam