Managed Application Services for a Global Cement Manufacturing Organization

Scope – Application

  • Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all P1 to P4 Ticket Resolution with an SLA of 2 hours for closure of P1 & P2 Incidents
  • In addition support on Change management and transformation initiative to improvise the existing Business Processes implemented in SAP system and ARIBA, Training to Existing / New Users, Guidance on New Features, Help in defining SAP System Roadmap, Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly closing activities and generate MIS Report
  • Support testing during patch and version upgrades
  • Compliance audit for process, licensing both internal as well as external entities

Solution Provided

  • FI, CO, Material Ledger, SD, MM, PP, PM, QM, PS, PI, HCM, SF, SFDC, OTM, ARIBA, ABAP, FIORI, BI, BPC, Power-BI, GRC-AC, GRC-PC, Authorization
  • Integration to SFDC, OTM, Sharepoint, Opentext
  • Interfaces with Banks and several external applications
  • DB: HANA 2.0 on HCI platform
  • Solution Manager

Other details

  • Solution: SAP on HANA
  • SAP Users: 4500 +
  • Other Details: 18 Legal Entities, 30+ Plants spread across 5 Countries, 8 product groups
  • Countries Covered: Thailand, Indonesia, Srilanka, Bangladesh, Vietnam
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