Synopsis
To provide 24/7 infrastructure and management support for large entertainment corporations with over 50 Hotels and Casinos.
About the Client
Las Vegas-based Casino Entertainment Corporation
Business Challenge
- Support technology infrastructure in the US including Network, Windows server, Storage Backup, and IT Service Management.
Regulatory approvals in all jurisdictions where Client operate
Our Solution
We provided the following solutions:
- 24X7 support for infrastructure
- Strict adherence to SLAs to ensure minimal disruptions
- 95% of the delivery in operations and 100% delivery in Projects is offshore
- Single windowpane for cloud monitoring and control Billing and Governance
- Cisco, Juniper, and Wintel certified team
- Scalable operations and SLAs with an average of 25% increase in overall device count
- Changing technology landscape maturity while keeping the resources at a fast learning pace
- Cross-trained: resources across Infra Ops towers
Delivering More Value
- 15% reduction in ticket volumes with guaranteed year-on-year productivity improvements
- 8 Weeks for successful transition from incumbent vendor
- 15- 20% faster resolution times with integrated team approach