Providing 24/7 infrastructure and management support

Synopsis


To provide 24/7 infrastructure and management support for large entertainment corporations with over 50 Hotels and Casinos.

About the Client


Las Vegas-based Casino Entertainment Corporation

Business Challenge

  • Support technology infrastructure in the US including Network, Windows server, Storage Backup, and IT Service Management.
    Regulatory approvals in all jurisdictions where Client operate

Our Solution

We provided the following solutions:

  • 24X7 support for infrastructure​
  • Strict adherence to SLAs to ensure minimal disruptions​
  • 95% of the delivery in operations and 100% delivery in Projects is offshore
  • Single windowpane for cloud monitoring and control Billing and Governance​
  • Cisco, Juniper, and Wintel certified team​
  • Scalable operations and SLAs with an average of 25% increase in overall device count​
  • Changing technology landscape maturity while keeping the resources at a fast learning pace​
  • Cross-trained: resources across Infra Ops towers

Delivering More Value

  • 15% reduction in ticket volumes with guaranteed ​year-on-year productivity improvements
  • 8 Weeks for successful transition from incumbent vendor
  • 15- 20% faster resolution times with integrated team approach
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