Replacement of Legacy System with Improved Case Management Solution

The Client

The client is a non-ministerial department of the UK Government responsible for the collection of taxes.

Below are few key challenges being faced by client:

  • Legacy system of 40 applications causes multiple issues.
  • The existing system has to be made more efficient for case workers/managers/traders to ensure maximum revenue for HMRC.
  • Complete digitization of the application is required for greater efficiency and better validation.
  • HMRC needs to have a strong case management application.


AdfarTech developed a new case management solution to handle post clearance customs payment reconciliation process which replaces the legacy system with a more user-friendly app. This solution emphasized on the following aspects:

  • Integration with multiple platforms including Customs Registrations, Customs Declarations, Payment System and Tax Management Platforms.
  • Generating and sending demand notices, customer correspondence.
  • Calculating, Tracking and Updating customs debt and reporting to tax management platform.


  • Reduced operational costs.
  • Less TAT, Scalable to handle post Brexit volumes.
  • Seamless integration.
case studies

See More Case Studies

Contact us

Partner with Us for Comprehensive IT Resources

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Your benefits:
What happens next?

We Schedule a call at your convenience 


We do a discovery and consulting meting 


We prepare a proposal 

Schedule a Free Consultation