Robotic Process Automation saves USD 1.5 mn for a leading US Luxury Hotel and Casino chain


A leading US-based luxury hotel and casino corporation providing unbeatable hospitality and gaming experiences wanted to implement automation to reduce cost and manual intervention across multiple functions like booking, housekeeping, and human resources. AdfarTech used robotic process automation to automate existing processes and business functions. The customized bots led to operational excellence with a fast, accurate, and cost-effective virtual workforce.

About the client

The client is a leading US-based luxury and casino corporation.

Our Solution

AdfarTech used its proprietary TESS RPA delivery framework to transform existing business processes with RPA implementation – creating leaner and more efficient business functions. Bots were introduced to automate the following processes:

Implemented RPA and introduced bots across core business functions of Reservation, Loyalty, Back Office, Promotions & Campaigns, Employee Management, and Housekeeping to make them leaner and more efficient Enabled automated booking of show tickets through brokers Enabled the normalization of loyalty points through automated validation with CRM Automated auditing of sales for the Banquet and Box Office Shows Automated the creation of the monthly retail revenue report Powered auto-creation and accurate validation of promotional offers and rewards Ensured accurate upkeep of employee attendance and leave records as well as real-time interaction of housekeeping and employee systems

Delivering more Value

AdfarTech analyzed the “As Is” processes, identified the automation opportunities, and reengineered the existing processes by deploying customized bots. Thus, creating a fast, accurate, cost-effective virtual workforce leading to operational excellence.

100% SLA compliance due to efficient processes, improved turnaround-time Cost savings of USD 1.5 Million annually 51% improvement in speed of operations through automation, accurate execution, and elimination of non-value-added processes 24×7 Accurate and automated bill processing ensured uninterrupted, round-the-clock services

case studies

See More Case Studies

Contact us

Partner with Us for Comprehensive IT Resources

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Your benefits:
What happens next?

We Schedule a call at your convenience 


We do a discovery and consulting meting 


We prepare a proposal 

Schedule a Free Consultation