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A leading specialty property & casualty insurer was looking for a full-suite DCT implementation for Duck Creek On-Demand (DCOD), support and maintenance of various applications, and business rationalization to provide flexibility at scale. AdfarTech stepped in to provide end-to-end DCT implementation, support, and maintenance of multiple systems. With its Duck Creek implementation blueprint, AdfarTech was able to understand the gaps, gather requirements, and deliver on a full-suite Duck Creek implementation within 6 months of planned program testing before Go-live.

About the Client

The client is a leading specialty property & casualty firm offering varied products to meet the needs of individuals and businesses in the USA.

Business Challenge

Over a course of time, the client had acquired numerous other insurance carriers leading to:

  • Diverse business processes
  • Complex operations
  • Fragmented technology ecosystem consisting of different systems
  • Inconsistent employee and customer experiences

Our Solution

Partnering with the client, we successfully delivered the needed solution in 3 stages:

Stage 1 – Duck Creek Blueprinting

  • Understanding gaps between as-is and future state
  • Creating enterprise transformation roadmap for DCT implementation
  • Gathering requirements and creating solution blueprints

Stage 2 – Full suite Duck Creek implementation

  • Incorporated agile with 4-week sprints for iterative software development
  • Simultaneous development of policy, claims, and billing modules
  • Planned completion of minimum viable product (MVP) implementation within 8 sprints
  • Strategy to roll-out one or few LOBs at a time
  • 6 months of planned Program Testing before Go-Live. This included:
  1. End-to-end testing
  2. Performance testing
  3. Integration testing
  4. Legacy testing

Stage 3 – Support and maintenance of different P&C applications

  • Applications included policy admin, FNOL, billing, claims, and agency portal
  • Businesses that have moved to DCT
  • Businesses that are still in the different systems

Technology Stack:

Applications in scope:

  • Multiple
  • Policy admin systems
  • Billing systems
  • Claims system
  • Data and legacy systems

Systems present:

  • Mainframe-based
  • .NET- based
  • Java-based
  • Guidewire
  • DCT

Delivering More Value

  • A single core technology platform across all operating companies
  • Enabled cost-effective scale to support growth
  • Rationalizing products and processes across all operating companies
  • Improved speed-to-market
  • Improved brand recognition
  • Improved agency and customer experience
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